Oman SATS implemented Self Service KIOSK (SSK) in July-2020. This was a ground-breaking innovation that took our business to an ingenious level. Implementation of SSK led both Cargo handler (Oman SATS LLC) and Customers (Freight forwarders, Agents and Walk-in customers) to have a seamless process. The whole business process became very transparent and the customers were empowered to take control of their shipments which resulted in planning their business in an effective way.

Key Features

1. Convenience to perform self-transaction at the terminal for all customers including walk in customers
2. Perform transactions with minimal/no data entry
3. Pay charges in SSK using multiple payment modes – credit card. PD a/c and Credit
4. Generate Pick Orders for Inspection/Delivery
5. Customer can login using username and password but we revolutionized the old-school approach and implemented signing-in using unique QR code.

Benefits of SSK are –

1. Convenience : eliminate waiting time at the counter. The usual waiting time before SSK implementation was 4-6mins for 1 shipment which means if he has 30+ shipments he had to wait for 2.5+ hours. With SSK the customer can complete transactions of 30+ shipments in less than 1 minute.
2. Ease of access to information: all data including shipment status available in individual customer’s profile. This gave a clear view of the charges and status of the shipments.
3. Lower costs : Reduction in manpower and associated costs by USD 100,000 per annum.
4. Paperless environment – Usage of paper was drastically reduced where the invoices and pick orders are sent to their email address electronically.