Export – Reference Guide

  • 1

    Bring the cargo that you wish to lodge in to the Export Acceptance truck dock area (right side of the terminal)

  • 2

    If you are driving, inform the security guard manning the entrance of the terminal your purpose of visit, and provide your particulars

  • 3

    Approach one of our acceptance truck dock staff to have the weight and dimension of your cargo taken

  • 4

    Once complete, proceed to the Acceptance counter, and fill up the form “Shipper letters of instruction (SLI)”. If you are unsure as to how to fill up the form, feel free to consult our counter staff

  • 5

    Our counter staff will then advise the suitable carriers for your cargo for your decision and concurrence. Once carrier is confirmed, staff will execute an Air Waybill (AWB) for your cargo

  • 6

    Once AWB is executed, proceed with payment for the freight charges (imposed by the carrier) and handling charges (refer to this for the full list of handling charges by OMAN SATS Cargo )

  • 7

    Collect AWB from our staff and proceed to Royal Oman Police (ROP) Customs counter at the cargo terminal for customs formalities. Refer to ROP website here to learn more about customs requirement. Customs brokers are available in the cargo terminal to assist with the customs application. Please note that these brokers are not staff of OMAN SATS Cargo

  • 8

    Once customs formalities are completed, proceed back to Export Acceptance area and approach one of our acceptance staff. Your cargo will then be sent for X-ray screening and inspection by ROP Security.

  • 9

    Lastly, proceed to Acceptance counter to hand in your AWB and copy of customs form to our counter staff. Congratulations, your cargo has been accepted!